Privacy policy

Last updated: 10/11/2024

This Privacy Policy describes how moji masala® (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mojimasala.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other legal or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information we collect varies depending on how you interact with us.

Personal Information We Collect

  • Information You Provide: When you make a purchase, register an account, or contact us, we collect your:

    • Name, email address, shipping and billing address, phone number, payment information, and order details.
    • Customer support information, such as messages you send us.

  • Information Collected Automatically: We collect information automatically through cookies, pixels, and similar technologies when you visit our Site. This may include your:

    • IP address, browser type, operating system, and information about how you interact with the Site.

  • Information from Third Parties: We may also receive personal information from third-party service providers, such as Shopify, payment processors, and shipping providers, to fulfill your orders and process payments.

How We Use Your Information

We use the information we collect for several purposes, including:

  • Order Fulfillment: To process and ship your orders, and to manage returns or exchanges.
  • Customer Support: To communicate with you, answer your questions, and provide assistance.
  • Marketing: To send you promotional emails, offers, and advertisements, where permitted by law.
  • Site Improvements: To analyze how visitors interact with our Site to improve functionality and user experience.
  • Legal Compliance: To comply with any legal obligations, enforce our terms of service, and protect the rights of our customers.

Cookies

We use cookies and similar tracking technologies to improve the functionality of the Site, provide a better user experience, and analyze usage patterns. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the performance of the Site.

For more information about cookies used by Shopify, please refer to Shopify's Cookie Policy.

How We Share Your Information

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We share your information with vendors and service providers who help us with operations such as payment processing, order fulfillment, and customer support.
  • Business Partners: We may share your information with marketing and advertising partners to send you promotional content or advertisements.
  • Legal Obligations: We may disclose your information when required to comply with legal requests, such as court orders or government inquiries.
  • Business Transfers: In the event of a merger, sale, or acquisition, we may transfer your personal information to the new entity.

We do not sell your personal information to third parties.

Your Rights

Depending on where you reside, you may have certain rights regarding your personal information, such as:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct any inaccuracies in your personal information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at orders@mojimasala.com.

Security

We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no system is completely secure, and we cannot guarantee the security of your information.

Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

moji masala®
Email: orders@mojimasala.com
Address: 5401 Tacony Street, Philadelphia, PA 19137